Frequently Asked Questions

1. Before Registration

In what countries is the Brij App available?

Brij is available in Africa; Nigeria, Ghana and Kenya. We are working to include more countries to even serve you better.

How can I register to use :brij?

To use :brij, please download the App from Google Play Store or Apple iOS stores. Open the App and follow the registration process, verify your number, email address, and other personal identification information, and you are good to start enjoying seamless payments possibilities across Africa.

As a Merchant, you can sign up to start getting paid easily at https://www.brij.money/merchant

2. At The Time of Registration

How do I register?

Open the App and follow the registration process. Verify your phone number or email address, and you are good to go.

Do I pay to register?

No! Registration is absolutely free.

Do I have to add all my products in the app?

You can either list your preferred products in the App or type the products (free text) when creating an invoice for a customer.

Where will my money be saved?

Your money can be saved either in any of your available currency wallets or your bank account. The choice is entirely yours.

3. After Registration

How do I bill customers?

On the App’s dashboard, tap on the menu bar, select “create invoice”, send the directly to your customers, and they can pay you easily.

Do I get to see all invoices created?

Yes! On the menu bar, the icon named ‘invoices’ provides the history of all invoices you have created. We give you the option to sort by paid, pending and overdue invoices. This way, you can monitor your business and have a pulse of who paid what, when, how much was paid and in what currency.

Can I customize my invoice?

Yes, we make it easy for you to customise your invoices and stand out! Navigate the merchant portal to ‘view account’. In there, you can upload your company logo and other of your brand assets to customize your invoices.

How do I compile the list of my customers?

The details of all your customers can be found under the customers section on the Merchant Portal.

What happens if I forget my password?

Click on ‘forgot my password’, and a link will be sent to your e-mail address. Click on the link and create a new password.

Can I update my profile?

Yes! A registered profile can be updated at anytime. Tap on ‘view account’ on the menu list to edit your profile.

4. Transactions

Does :brij allow cross-border payments and money transfers?

Yes, we do. Cross-border payments, also known as “remittances” is the transfer of money from one country to another. This can include paying utility bills, hospitals bills, school/college fees or sending money for living expenses. It can also include sending money to an account you have in another country. Explore multiple possibilities to truly live and do business across Africa with :brij

How much does it cost?

Our fees are not fixed at the moment. The fees vary currently by transaction size, currency and other factors, but we have done our best to keep them at the lowest possible.

How do my customers pay for goods with the electronic invoice?

Each time an invoice is sent to them, it has a pay link attached. Customer clicks on the pay link and provides information requested.

What payment methods are accepted on the App?

Mobile money, bank account transfers, USSD, and Cards (Debit cards such as Visa Card or Master Card).

When can I pay?

You can pay at any time. As soon as your payment is made, your merchant account will be credited appropriately.

Why do you need my full name, email address and phone number to pay?

Before you can use Brij to make payments, we need to confirm your identity. We protect your information with us with bank-level security, you can be rest assured of your safety when you make payments with :brij

Does the pay link expire?

The pay link expires only after the transaction for which it was created has been completed by the customer.

Do I pay a fee to receive my money from my customers?

No! Accepting payments on :brij is completely free. You receive the exact amount on the invoice sent to you by your customer

Can an invoice be corrected/updated?

Yes! The merchant can correct and update any invoice. You do not have to create a new invoice and repeat the process over again, just edit and resend to your customer.

How will I know my money is in my account?

Each time a transaction is successful, you receive an SMS/Email notification. Your customer on the other hand is notified if the transaction is successful or otherwise.

How long does it take for me to receive my money after a transaction?

:Brij settles instantly once you receive payments from your customers.

Why did my payment fail?

Most payment failures are caused by one of the following reasons: Non-sufficient Funds (NSF) this is like a “bounced check.” This happens when you try to pay more than is available in your Mobile Money/bank account and other payment methods.

Please note; while Brij does not charge you for insufficient funds transactions, your bank may. Kindly refer to your Mobile Money/bank for details.

Your Mobile Money/bank did not authorize this specific payment. This may happen the first time you use the service. Once you authorize your bank, you should be able to transact.

To protect you from accidental double-payments, Brij may reject identical payments (same amount to the same customer) made consecutively.

How can I cancel a payment?

Payments are processed instantly, and none reversible once completed. Please refer to our refund policy.

5. Security

How secured is my information from scammers?

Sending and receiving money through Brij is safe. We are PCI DSS complaint and use SSL encrypted technology across all our platforms to ensure your financial and personal details are private and secure. Brij uses Amazon Web Service (AWS), the leading cloud computing providers, which adds an additional layer of data security.

Won’t my daily transactions be exposed to other subscribers?

No! During registration, terms and conditions are accepted by customers, this is binding on both parties- to the merchant, it serves as a guarantee and assurance that you are safe, to us at :brij, it binds us to protect the customer.

How safe and secure are the passwords I use on :brij?

All credential information is highly encrypted and remains in a closed system which means no one, including our own employees can decrypt the password. We can save a password or delete it, but it is entirely impossible to read your password.

6. Contact

How do I submit a complaint or contact customer support?

If you encounter any issues kindly email us on Customer support@Brij.com or call our customer service agents on +234 9138352914 +233 208 894 04 or +233 552 189 807 or click this to send us a whatsapp message.

We are here to assist you at anytime.

How do I join the company?

Visit our website and click on Brij job opportunities.

How can I become an Agent or Partner?

Are you an influencer who wishes to make more money as an agent/partner for Brij? Refer to our contact information.